Effective Date: September 26, 2026

At Printnewmerch, customer satisfaction is important to us. We want you to have a clear understanding of our return and refund process before placing an order.

This Refund and Returns Policy applies to all products and categories available on Printnewmerch. We accept eligible returns within the specified return period and provide assistance for products that arrive damaged, defective, incorrect, or are not delivered as expected.

This policy is linked on our product pages and website footer for easy customer access.

Return Eligibility

Printnewmerch accepts returns within:

Return Window: 30 days from the delivery date

To be eligible for a return, the item must meet the following conditions:

• The return request is submitted within 30 days after the order is delivered.
• The product must be unused and in its original condition.
• The item should include original packaging when applicable.
• The product must not show signs of washing, wearing, alteration, or damage caused by the customer.
• Order information or proof of purchase must be provided.

Items that do not meet these conditions may not be eligible for a refund or replacement.

Return Method

Customers in the United States may return eligible items by mail.

Return Country: United States
Return Method: Return by mail

Customers can start the return process through either of the following methods:

1. Contact our customer support team by email at [email protected] with your order number and return request details.
2. Contact us through our website contact page and provide your order information and reason for the return.

Our support team will review your request and provide return instructions.

Return Shipping

For eligible returns, Printnewmerch provides:

• Free return shipping
• Return label available for download and printing

Customers should use the provided return instructions to ensure the package is returned correctly.

There is:

No restocking fee

Refund Process

Once your returned item is received and inspected, we will process your refund.

Refund Processing Time:
Refunds are processed within 4–7 business days after the returned item is received and inspected.

Approved refunds will be issued to the original payment method used during checkout.

Accepted refund methods include:

• PayPal
• Visa
• Mastercard
• Other original payment methods used for the purchase

Please note that the time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.

Eligible cases include:

• Product damaged during delivery
• Product with manufacturing defects
• Incorrect item received
• Incorrect size, design, or product details caused by an order fulfillment error

For these situations, Printnewmerch may provide a replacement or other appropriate solution after reviewing the order details.

To help us resolve the issue quickly, please include:

• Order number
• Description of the issue
• Photos showing the damaged, defective, or incorrect item

Missing or Undelivered Orders

If your order has not been delivered within the expected delivery timeframe, please contact our customer support team.

We will review the shipment information and work with the appropriate shipping carrier when necessary to help determine the status of your order.

Exchanges

Printnewmerch offers replacements for:

• Damaged items
• Defective items
• Incorrect items received

If you receive one of these issues, please contact us with your order details. Our team will review your request and provide instructions for receiving a replacement.

Non-Returnable Situations

Returns may not be accepted for items that:

• Are returned after the 30-day return period
• Have been used, washed, worn, or altered by the customer
• Are damaged due to improper care or handling after delivery
• Are returned without required order information

If an item does not meet the return conditions, we will notify the customer regarding the return status.

How to Start a Return Request

To begin a return or request assistance, please contact Printnewmerch through one of the following methods:

Email: [email protected]

or

Visit our website Contact Us page and submit your request with:

• Order number
• Customer name
• Email address used for purchase
• Reason for return
• Supporting images if applicable

Our customer support team will respond during business hours and guide you through the next steps.

Contact Information

If you have any questions about refunds, returns, exchanges, or your order, please contact us:

Printnewmerch
Address: 56 Jeannette St, Bristol, CT 06010, United States
Email: [email protected]
Phone: +1 (860)-582-2860
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM ET