At TeeCaring, We sell apparel and merchandise, some of which may be produced or prepared after an order is placed., we want to ensure our policy is completely clear and fair so you can shop with confidence.
At TeeCaring, we want our customers to have a clear and straightforward shopping experience. If you are not satisfied with your purchase, please review the return and refund terms below.
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30-Day Return Policy
We accept return requests within 30 days of delivery.
To request a return, please contact our customer support team within the 30-day return period. We will review your request and provide the return instructions and the appropriate return address.
Please do not send a return without contacting us first, as this may delay the processing of your return.
Return Shipping Costs
Return shipping costs depend on the reason for the return:
- Damaged, defective, or incorrect item: TeeCaring will cover the return shipping cost.
- Change of mind, incorrect size selection, or other customer preference: The customer is responsible for the return shipping cost.
We do not charge a restocking fee.
Restocking Fee: $0
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from the item you ordered, please contact us as soon as possible.
To help us review the issue, we may ask you to provide:
- Your order number
- A description of the issue
- Clear photos of the item
- Clear photos of the packaging, when relevant
Once the issue has been reviewed and confirmed, we will provide appropriate return or refund instructions.
How to Start a Return
To request a return:
- Contact our customer support team within 30 days of delivery.
- Provide your order number and the reason for the return.
- Wait for our return instructions and the correct return address.
- Send the item according to the instructions provided by our support team.
We normally respond to return requests within 1–2 business days.
Return Inspection
After we receive your returned item, we will inspect the return within approximately 2 business days.
Once the inspection is completed, we will notify you of the status of your refund.
Refunds
If your return is approved, the refund will be issued to your original payment method.
Refunds generally take approximately 3–7 business days after approval to appear in your account. Actual processing times may vary depending on your bank, card issuer, or payment provider.
Original payment processing times are outside TeeCaring’s control after a refund has been issued.
Return Shipping for Customer-Requested Returns
If you are returning an item because you changed your mind, selected the wrong size, or no longer want the product, you are responsible for the return shipping cost.
We recommend using a trackable shipping service when returning an item so that the shipment can be traced if necessary.
Exchanges
If you would like a different size, color, or item, please contact our customer support team for assistance.
Availability may vary, so replacement items cannot be guaranteed until your request has been reviewed.
Order Cancellation and Address Changes
If you need to cancel your order or change the shipping address, please contact us within 12 hours of placing the order.
We will make reasonable efforts to accommodate your request. However, once an order has entered the fulfillment or shipping process, we may no longer be able to cancel it or change the delivery information.
If an address change cannot be completed before shipment, the customer may need to follow the applicable carrier or return procedures.
Refunds for Returned Packages
If a package is returned to us due to an incorrect or incomplete address provided by the customer, please contact our support team so we can review the order and available options.
Any additional shipping costs resulting from customer-provided address errors may be the customer’s responsibility.
Contact Us
If you have questions about a return, refund, cancellation, or order issue, please contact our customer support team.
Please include your order number whenever possible so we can assist you more efficiently.
Contact Customer Care
Have questions or need help submitting a return? Reach out to our team directly:
Contact Name: Ralph Weatherholtz
Brand: TeeCaring
Address: 38055 Long Ln, Lovettsville, VA 20180
Email: [email protected]
Phone: (228) 372-5784
Hours: Monday–Friday: 9:00 AM – 5:00 PM (EST)
Website: https://teecaring.com/