If you have any questions, concerns, or need assistance with your order, please reach out directly to our dedicated customer support team. You can email us at [email protected] or call us at (228) 372-5784 during our operating hours, Monday through Friday from 9:00 AM to 5:00 PM (EST). Our business representative Ralph Weatherholtz and the support team at TeeCaring (38055 Long Ln, Lovettsville, VA 20180) will be happy to assist you within 24 business hours.

You can request modifications or cancel your order within 12 hours of placing it by contacting us at [email protected]. Because our custom apparel products quickly enter production after purchase, we cannot guarantee cancellations or address changes requested after this 12-hour window.

We offer a simple 30-day return policy. To be eligible for a return, your item must be unworn, unwashed, and in its original packaging with tags attached. Please send an email to [email protected] with your order number and photos of the item. Once approved, our team will provide you with clear return mailing instructions. We charge $0 restocking fees.

Total estimated delivery time ranges from 3 to 13 business days within the United States. This includes our order processing handling time of 1–3 business days plus transit time (5–10 business days for Standard Shipping or 2–5 business days for Express Shipping).

We accept all major credit and debit cards, including PayPal, Visa and Mastercard. All payment transactions are fully encrypted using SSL security for your safety.

Once your package has been printed and dispatched, we will automatically send a shipping confirmation email containing your tracking number and a direct tracking link. You can click that link anytime to view real-time updates from the courier. Please allow 24–48 hours after receiving the email for the tracking portal to reflect initial carrier scans.

If your order arrives with a manufacturing flaw, physical damage, or an incorrect print, please notify us immediately within 30 days of receipt. Send clear photos of the issue along with your order number to [email protected]. Our team will review your email promptly and send a free replacement or issue a full refund—no need to pay for return shipping.